Privacy Notice

Member Voice is committed to protecting your privacy and handling personal data responsibly. This notice explains what information we collect, how we use it, and the choices available to you.

Who we are

Member Voice is a platform designed to help professionals share feedback about their membership experience using a structured sentiment framework.If you have questions about this notice or how your data is used, you can contact us at: contact@membervoice.org

What information we collect

We collect only the information needed to operate Member Voice and respond to enquiries.
This may include:

  • Name and contact details when you use the contact form
  • Email address if you choose to submit feedback
  • Your role (for example: member, organisation, researcher)
  • Messages or feedback you provide
  • Basic technical information such as browser type or anonymised usage data

We do not collect sensitive personal data unless you choose to include it in a message or submission.

How we use your information

We use information to:

  • Respond to enquiries and messages
  • Manage participation conversations with organisations
  • Maintain and improve the Member Voice platform
  • Understand how the site is used in an aggregated, non-identifiable way

Member sentiment submissions are structured to focus on experience rather than personal identity.

Independent sentiment and participation

Member Voice reflects independent sentiment.
If an organisation participates on the platform, this does not give them access to personal contact details or identifiable information unless you explicitly choose to share it.
Participation does not alter how sentiment is collected or displayed.

Lawful basis for processing

We process personal data under legitimate interest and consent, depending on how you interact with the platform.

  • Contact form submissions are processed so we can respond to you.
  • Optional information is provided voluntarily.

How we store and protect your data

We take reasonable technical and organisational measures to protect personal information.
Data is stored securely and access is limited to authorised administrators.
We aim to retain information only for as long as it is needed to operate Member Voice or respond to enquiries.

Sharing information

We do not sell personal data.
Information may be processed by trusted service providers who help us operate the platform (such as hosting or email services). These providers are required to handle data securely.

Cookies and analytics

Member Voice may use essential cookies or privacy-focused analytics to understand general site usage.
These tools help improve performance and usability but are not used for advertising or profiling.

Your rights

Under UK data protection law, you may have the right to:

  • Request access to personal data we hold about you
  • Ask for corrections or updates
  • Request deletion where appropriate
  • Object to certain types of processing

To make a request, contact: contact@membervoice.org

Updates to this notice

This privacy notice may be updated as Member Voice evolves. The latest version will always be available on this page.