Terms of Use

Introduction

These Terms of Use explain how Member Voice may be used and the expectations that apply when accessing or contributing to the platform.
By using Member Voice, you agree to use the platform responsibly and in line with the principles described below.
Member Voice is designed to support independent member sentiment and transparent dialogue between professionals and organisations.

Purpose of Member Voice

Member Voice provides a structured way for individuals to describe their membership experience using a consistent sentiment framework.
The platform aims to:

  • support thoughtful feedback
  • encourage constructive dialogue
  • help organisations understand member sentiment over time

Participation by organisations is optional and does not alter the independence of member voice.

Using the platform responsibly

When using Member Voice, you agree to:

  • provide feedback that reflects genuine experience
  • communicate respectfully
  • avoid submitting misleading or false information
  • avoid content that is defamatory, abusive, or unlawful

We may remove or moderate content that does not align with these principles.

Submitting feedback

If you submit feedback or messages through Member Voice:

  • you confirm the information is accurate to the best of your knowledge
  • you understand that feedback may be presented in structured or aggregated form
  • you acknowledge that Member Voice focuses on sentiment rather than personal identity

Personal contact details are not shared publicly unless you choose to provide them directly.

Organisation participation

Organisations may choose to participate on Member Voice.
Participation allows organisations to:

  • provide context alongside sentiment
  • respond constructively to feedback
  • access structured insight over time

Participation does not give organisations control over how sentiment is collected, structured, or displayed.
Member Voice remains independent.

Platform independence

Member Voice is designed to reflect independent member sentiment.
No organisation can edit, suppress, or reorder sentiment outcomes through participation.
We aim to maintain a fair and balanced environment for both members and organisations.

Availability and changes

We may update or improve Member Voice from time to time.
Features, structure, or content may change as the platform evolves.
We aim to maintain continuity wherever possible but cannot guarantee uninterrupted availability.

Intellectual property

All content, design elements, and structure of Member Voice remain the property of the platform unless otherwise stated.
You may view and share content for personal or professional reference but may not reproduce the platform in full without permission.

Limitation of responsibility

Member Voice provides a structured space for sentiment and dialogue.
While we aim to maintain accuracy and fairness, we cannot guarantee that all content submitted by users reflects complete or objective information.
Users should apply their own professional judgement when interpreting feedback.

Changes to these terms

These Terms of Use may be updated periodically.
The latest version will always be available on this page.

Contact

If you have questions about these terms or the use of Member Voice, please contact: contact@membervoice.org